Amazon Connect

    Amazon Connect Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. Amazon Connect Chat allows your customers to chat with contact center agents from any of your corporate applications, on the web, or on mobile devices. This makes interactions asynchronous, so customers can start a chat with a customer service representative or chatbot, disconnect from it, and then continue the conversation. You can even switch devices and resume chatting. Agents have a single interface to help customers use voice and chat. This reduces the number of tools agents need to learn and the number of screens they need to interact with. Chat activities integrate with your existing contact center flows and the automation you've developed for the voice channel. You create your flows once and use them across multiple channels. Metrics, reports, and dashboards already u...